Refund policy

At Basic Hospital Clothing, all items are custom printed to order. Please review our return and refund policy before placing your order.

Returns and Exchanges

Due to the custom nature of our products, returns and exchanges for sizing, color selection, personal preference, or ordering errors are not accepted.

Please review all sizing information carefully before placing your order.

Damaged or Defective Items

If your item arrives damaged, defective, or contains a printing error, please contact us within 14 days of receiving your order.

To request a replacement, please provide:

• Your order number
• A description of the issue
• Clear photos showing the damage or defect

Approved claims will be replaced with the same item at no additional cost.

Refunds

Refunds are not available for custom printed products.

If a product is determined to be damaged, defective, or incorrectly produced, BHC will provide a replacement item rather than a refund.

Order Changes and Cancellations

Because production is scheduled and items are made to order, order changes or cancellations cannot be guaranteed once an order has been submitted.

Please verify all order details before completing your purchase.

Contact Information

For questions regarding your order, please contact:

Email: basichospitalclothing@gmail.com

By placing an order with Basic Hospital Clothing, you acknowledge and agree to this Return & Refund Policy